Emerson WorldWide
Pain Management Technologies and Quality of Life Products
For Home and Professional Use

Return Policy

Qualified items may be returned 30 days of purchase for exchange or refund. Exceptions: Some Manufacturers give less, or more days for the return, please check below to see those who charge an restocking fee. The time limit exceptions to the 30 days are stated on the product webpage. Certain restrictions may apply. Qualified magnetic mattress pads may be returned within 90 days of purchase for exchange or refund. Please read our Guarantee and Warrantee Policy for details and qualifications.

No returns will be accepted by Emerson WorldWide after the stated return period. After the return date deadline, all returns and replacements must be handled directly with the manufacturer. Manufacturers' warranties vary by product category. A refund will be given if product is returned within the allotted time period and all materials, including the printed box and user manual, are returned clean, complete, undamaged, and in a resalable condition (including packaging, manuals, accessories, etc.- no marks, tears, scratches, or erasures). There may be a reduction in the refund if we are unable to issue credit in the same manner as payment was made or if there is damage to the material listed above. We do not refund shipping costs, and if the product was purchased with a "free shipping" offer, that charge be deducted from the refund for the cost of the initial free outbound shipping.

RMA# Required: You must obtain a return merchandise authorization (RMA) number before returning an item. The RMA number allows us to accurately tract the information so your account can be properly credited. Items returned without an RMA number can significantly delay or prevent proper credit. Send an email to eww-info@emersonww.com to receive an RMA #, stating the date of your purchase, and reason for return..

Shipping/Restocking Fees: Your refund will be the purchase price of the item not including the shipping and handling charges. On orders that were sent to you Free Shipping and Handling, you will be charged back for our actual shipping and handling cost.

Product Manufacturers who require a restocking fee charge:

  • PAIN X 2000Infrared therapy units - 20%
  • Deep Penetrating Infrared Light Units - 15%
  • Terraquant Lasers - 30%
  • Magnetic mattress pads - 20%

  • HeelHugger - 25%

  • If in doubt about a product's restock fee, please do not hesitate to ask eww-info@emersonww.com.

There is no return accepted for Special Orders, Infrared Helmet, Refurbished Units, Laser/Infrared probes, International Orders (see below) or any of the Equine/Animal products.

Please allow up to two weeks from the time we receive your returned item to process your return. For your protection, we suggest all returns be sent back by a traceable carrier. * Please do not send any packages C.O.D., as we will not accept product returns shipped C.O.D.

We refund shipping charges in the following cases: we ship an incorrect product; we ship a defective product; the carrier damages a product during shipping. If we re-ship a product in these cases, we do not add another shipping charge.

International Orders
International orders are welcome. In some instances, there are Outside USA buttons, or "Please contact us for Outside USA." International orders must be shipped to the address on the credit card in order to be confirmed by our credit card service. Bank Transfers are required for some purchases and Money Orders are often accepted.

International orders may be subject to additional Customs, Duties, Brokerage Fees and Taxes, which are the purchaser's responsibility and are in addition to our quoted shipping and handling charges. Brokerage Fees and taxes are typically based on the Invoice Amount of your order, and collected at the time of delivery. Please keep in mind that all International Shipments / Sales are final. Any taxes, duty, customs charges, brokerage charges or tariffs are the purchaser's responsibility, and are collected at the time of delivery. Emerson WorldWide will not pay for any additional charges incurred in the shipping or receiving process.
Undeliverable or refused international packages will incur return shipping charges and a 20%% restock fee. Emerson WorldWide does not refund original outgoing shipping charges on undeliverable or refused international packages. No refunds, returns, warranties, or exchanges on International Shipments.

We appreciate your business and always strive to be fair, but we do have to maintain these standards and policies.